WE’RE HERE TO HELP

A little help,
when you need it.

Questions, suggestions, or a word you’d like us to look at? We’d love to hear from you.

Get in touch.

Email the Sureth Dictionary team for account, purchase, privacy or dictionary support. Include your app version and device when reporting a problem.

surethdictionary@gmail.com

Keep learning.

Find practical guides to learning Sureth, building vocabulary and using the dictionary with confidence.

Visit the learning journal

A FEW COMMON QUESTIONS

Good questions.
Useful answers.

How do I get started?

Start with the public dictionary here, or download the app. Search an English word, Sureth script or a phonetic spelling. The app adds favorites, practice tools and translation features.

How do I restore an existing purchase?

Open app Settings and choose Restore Purchases while signed into the original Apple or Google store account. A restoration checks the store; it does not charge for the same purchase again.

How do I cancel Premium?

Manage the subscription in the Apple App Store or Google Play account used to purchase it. Uninstalling the app, deleting your Sureth account, or leaving a referral contest does not cancel store billing.

Why is a translation different from what my family says?

Spelling, vocabulary and pronunciation can vary between communities. Automated translation may also be wrong. Check important wording with a fluent speaker and send us a correction suggestion with enough context to understand it.

How do I add the Sureth keyboard?

In supported app versions, open Settings → Keyboard, sharing & widgets → Add Keyboard. Your operating system requires you to enable and select the keyboard. On iOS, translation also needs Full Access and its separate opt-in. Premium is required.

Can the keyboard listen to other people’s messages?

No. It does not automatically read conversations or record voice messages. You choose text to translate. Voice recording and voice translation take place in the main app.

Why did tapping a store link not apply a referral?

A store download does not reliably carry a referral code through installation. Apply the code to your account on the referral page, or enter it in the app before your first subscription purchase. Sign into that same Sureth account after installing.

Why is my referral still pending?

An installation or free trial is not a qualified point. The qualifying payment needs at least 30 verified paid days and sufficient store evidence with no known refund/duplicate issue. Missing history or service errors require review, not guessed points.

Where can I find the official contest rules?

Announced competitions show their specific rules, prize and dates on the referral page. If no contest is open, you cannot join one or receive a new contest code yet.

For a password reset or recovery issue, use the recovery option in the app or contact us from the email registered to your account. Never send your password, store receipt token, or full payment-card details in a support email. Account deletion information.